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Cultural Venue

Club Cultural Matienzo

500-capacity room, multiple shows per week, thousands of tickets per month and a chatbot that automates support — all on a custom site built with Fanz's builder.

Milestickets / mes
200+reviews / 4 mo
Chatbotsoporte 24/7
Club Cultural Matienzo

At a Glance

Industry

Cultural Venue

Location

Av. Juan B. Justo 2959, Buenos Aires

Size

500-capacity room • multiple shows per week

Client since

2025

The Challenge

Club Cultural Matienzo runs 500-person shows several times a week at its Av. Juan B. Justo venue and moves thousands of tickets per month across live music, parties and cultural experiences. At that volume the bottleneck was on three fronts: a generic site that didn't reflect the Club's identity, support overwhelmed by repetitive questions (how to get there, refund policy, age limit, accessibility) and an operation losing the opportunity to capture structured audience feedback to improve every show.

The Solution

Everything now runs on Fanz from ccmatienzo.com.ar with a custom website built using the drag-and-drop builder — Club branding, live agenda, venue section (directions, bar, institutional info) and integrated checkout. Fanz's chatbot automates 100% of first-level support, replying in seconds to the most common questions and freeing the team to focus on production. After every show a review request is sent automatically: in just 4 months running on Fanz they accumulated more than 200 reviews that the team reads to iterate on sound, access and experience. Mercado Pago handles high volume with no queues and instant payouts. On show day, production watches capacity and door flow from the app, scans QRs without queues and trains the chatbot the moment a new audience question pops up — IG and WhatsApp messages land in Fanz's omnichannel unibox, where the bot already handles the repetitive ones and leaves the team focused on what matters.

Custom site with drag-and-drop builderOwn branding & domain24/7 chatbot support200+ reviews in 4 monthsHigh-volume Mercado PagoLive agenda and venue module

Results

Thousands

Tickets sold per month

200+

Reviews in just 4 months

Chatbot

24/7 automated support

1,000+ organizers already on board

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