Question 1

Can we sell 21K, 10K, and 5K with different caps on the same day?

Accepted Answer

Yes. Each distance is a product with its own rules, inventory, and fields. Checkout reflects availability in real time and reports split sales for timing, safety, and federations without rebuilding spreadsheets at midnight.

Question 2

How do we prevent overselling a timed wave?

Accepted Answer

Set a maximum cap per wave and the system stops selling it the moment it hits zero. That holds even if other categories still have stock — each wave is its own bucket so you are not manually throttling sales at the deadline.

Question 3

Do you support transfers or category changes?

Accepted Answer

You can publish clear policies — admin fees if needed — and surface them in the runner portal. The goal is to keep expo staff from retyping data on race morning: changes stay audited and synced to digital access.

Question 4

What happens when weather forces a reschedule?

Accepted Answer

Send multichannel updates, pause sales, and offer segmented credits or refunds according to your rules. Everything stays traceable for sponsors and finance without warring over hand-exported lists.

Question 5

Can sponsors appear in checkout without wrecking UX?

Accepted Answer

Yes. Embed native bundles and messages that respect mobile hierarchy. You measure real interaction, not just a footer logo, and bring concrete numbers to renewal conversations.

Question 6

Does it work for trail races with strict trailhead caps?

Accepted Answer

Absolutely. Cap each course, start window, or camping zone with the same hard limits. Runners know exactly what they bought and operations sees one occupancy dashboard.

Question 7

Where does registration revenue settle?

Accepted Answer

Directly in your merchant account without Fanz taking a per-ticket commission. That improves cash flow with timing vendors, municipalities, and sponsors who want to see real flows.

Question 8

How do we migrate from forms and bank transfers?

Accepted Answer

We map categories, waves, and add-ons in a short working session, import lists if needed, and pilot checkout before your next onsale. Our team helps ensure the move to direct sales is not a race-week gamble.

Registration and logistics, frictionless

The obstacles holding you back

Bibs and categories in spreadsheets

Waves and caps disconnected from web

Runners buying on someone else's channel

No post-finish sponsor story

Built for mass starts, 5K/10K city races, trail events, and multi-date series — sponsors visible in the purchase path and remarketing that does not depend on a generic marketplace.

Registration by category & wave

Kits, upgrades & merch in checkout

Pre-race communication

White-label for your race

Check-in & start control

Data for sponsors

Everything you need, built in

Categories by distance, age, and team

Timed waves with hard limits

Apparel sizes with real garment inventory

Logistics and hospitality add-ons

Sponsor activations inside the flow

Digital access with anti-fraud controls

Leave the manual method behind

From digital start lines to ops that survive the pack — like Sincronía Deportiva

Sincronía Deportiva

Frequently Asked Questions

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