Feedback, refunds, and cancellations in one place
Reviews, refunds, membership cancellations, and post-event feedback — all in one module.
Inside the module
Four specialized workspaces
Feedback, reputation, refunds, and cancellations — each with its own panel.
Customer Feedback
Customer Service
- —Automatic post-event reviews.
- —Badge for unread reviews.
- —Reply without leaving Fanz.
- —CSV export and donut chart.
Automated journey
From curtain close to review in your inbox
Validated attendees get the right message with no manual intervention.
Event ends
1 day later
Email to validated attendees
Review collected
Badge notification
Capabilities
Everything your team needs to support attendees
Customer feedback
Automatic post-event reviews.
Refund processing
Centralized refund request queue.
Membership cancellations
Subscriber cancellations and reasons.
Automatic requests
Review email to validated tickets.
Role-based access
Full or per-event assigned access.
Satisfaction metrics
Ratings, trends, and analysis.
Custom feedback questions
Rating, text, single or multi-select.
Self-serve refund form
Automatic eligibility validation.
Refund status tracking
Full flow with per-status actions.
Self-serve membership cancellation
Cancellation links in membership emails.
Workflow
How your team uses Customer Service day to day
Automatic feedback
Review feedback
Process refunds
Analyze trends
Frequently asked questions
1,000+ organizers already on board
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